corporate communications

The other day I rented a car since mine was in the shop. The rate was reasonable. Actually a Chevy whatever it’s called is pretty quiet for what it is. National was just accross the street from the shop that my car was in. They really wanted my phone number. I should have known why: They called twice wanted to know how the service was. Thanks for caring. Service had been good, until they started to ask about it. Same with GoDaddy. Their SSL certificates cost 40 while others want 150. It’s still a rip off since it is just a simple script and a tiny little bit of administration to weed out the evil people. Of course they called. And then called again. At 7am. Made me feel real good about filling out the form where you indicate when you like to get called.

And then on the other side of the spectrum there is AT&T. Or actually what appears to be a rather obscure business division of theirs. I picked AT&t as a vendor for my 800 number, thinking that they would be a bit more expensive but easy to deal with. The 800 number is just a little aspect of what I am doing, so why waste much time on it. So I thought. The division provides the service. But is otherwise basically unreachable. They don’t even have a phone number. Nor can I reach them via the internet: Their web forms stopped working. And there is no way that feedback would get to them. Amazing.

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