Time Warner Unable

Finally I canceled my TWC cable modem connection. About the only thing that is good about Time Warner Cable is that you can cancel it at any time. When the connection worked it was pretty decent. Problem was, that I had regularly a ping loss of 10-20% during the evening and on the weekend. Which makes the connecion useless. In the last weeks I went along with everything that TWC suggested. They swapped the cable modem. Which was pointless since the packages were were dropped inside of their network. Basically they were unable to address the issue within 6 weeks. Their support knows a couple of routines and motions they can go through. Anything that falls outside of that will not be addressed it seems. No escallation. Overall their “Level 3″ support gave me the impression, and the evidence of the problem not getting addresses within 6 weeks supports that, that they do not understand the network that they are responsible for. Getting rid of the connection was the only option. Too bad, since during the 20 hours a day that it usually worked it was actually fine.

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