I don’t have any expectations if it comes to end consumer support. These days I anticipate phone systems that will try very hard to make you give up. Should you reach a person they seem often not to care about your issues, their job or anything for that matter.<\/p>\n
When I ran into questions with a recent Canon camera I called them anyway. I have been massively and positively surprised: After 90 seconds I spoke to somebody who cared. He had the camera I had in hand within a minute.
\nI sent them test pictures, and now they are looking at them. Regardless what the outcome of this investigation will be: I have the feeling that they care about their product and my experience with it.<\/p>\n
As I said: I have not expected this. It will probably be a long time before I would consider another manufacturer. Unless there is a killer feature in a competitors product I will always look for a Canon device. I don’t mind paying more for it.
\nIt might very well be that other companies have awesome support too. The risk to run into issues and they don’t is just to high.<\/p>\n
So, yes, every support call is the chance to win a customer for life.<\/p>\n
How odd that so few companies seem to understand this.<\/p>\n","protected":false},"excerpt":{"rendered":"
I don’t have any expectations if it comes to end consumer support. These days I anticipate phone systems that will try very hard to make you give up. Should you reach a person they seem often not to care about your issues, their job or anything for that matter. When I ran into questions with […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25,19],"tags":[],"yoast_head":"\n